Nível fluente > Managing People

Interviewer: So, Ms. Johnson, in your opinion, what do managers need in order to be good at managing people?

Ms. Johnson: Well, I believe there are four things that make up a good manager. I think first and foremost they need to be good at observing. Someone with good observational skills has the ability to understand the behavior of their staff, that is, what their strengths and their weaknesses are. I think it's also important to be a good listener. A good manager always listens to their staff's problems.  That being said, you have to be able find out all the information about a situation so that you can make the right decisions, so I think knowing how to ask questions is really important. And the fourth thing is having the ability to speak well.

Interviewer: Um, hum, what do you mean by that?

Ms. Johnson: Well, you have to know how to communicate your objectives clearly so that there are no misunderstandings.

Interviewer: Ok, great. Now, managing international teams can present many challenges. What qualities do you think an international manager should have?

Ms. Johnson: hmm, that's a good question. Managing an international team certainly requires a lot of preparation! You've got to learn as much as you can about their culture, their language; and that includes spending time with the local people to get an idea of what the conditions are like in that country. I believe once you get this information under your belt you'll be able to better relate to your staff.